We aim to dispatch all order within one working day, however, some items may take longer. If this is the case for your order we will contact you to give you an estimated date. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Below are our current shipping rates for UK/Europe.
- UK Mainland £4.95
- The Isle of Wight £7.95
- Scottish Highlands/Islands £9.95
- Northern Ireland £12.95
- Isle of Man/Channel Isles/Scilly Isles £19.95
- Europe £24.95
Free shipping on orders over £75.00 is currently only available for delivery to UK mainland and excludes the Scottish Highlands.
If you have any queries or would like a quote to ship to a location that is not listed please contact us on +44 (0)2380 331805 or email firstname.lastname@example.org
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
RBM Offshore Safety
Unit 1 The Glenmore Centre
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.